October 29th, 2026 Partial Outage
Incident Details
INCIDENT DATE: 29 October 2026
INCIDENT TIME: 8:15am
INCIDENT DURATION: 4 minutes
SEVERITY LEVEL: Partial outage
Incident Description
Between approximately 8:15am and 8:19am on 29 October 2026, some users experienced a brief interruption while using Hitrak applications.
Microsoft Azure replaced two of the servers that run Hitrak. While the replacement servers started up, Hitrak responded slowly or not at all for affected customers. Full access was restored by 8.19am.
Microsoft Azure replaced two of the servers that run Hitrak. While the replacement servers started up, Hitrak responded slowly or not at all for affected customers. Full access was restored by 8.19am.
Systems and Data Affected
Systems Affected
Hitrak applications such as the Admin Portal and Driver App were intermittently slow to load or unavailable for some users.
Data Integrity
No application data was lost or compromised.
Root Cause Analysis
Microsoft server replacement as part of routine maintenance. Both servers were replaced at approximately the same time, leaving none available to carry the load until the replacements were running.
Lessons Learnt
Microsoft replacing both servers concurrently caused unexpected disruption to users.
Hitrak is raising a support request with Microsoft to request that for future planned maintenance, servers are replaced one at a time to avoid this unnecessary impact.
Hitrak is raising a support request with Microsoft to request that for future planned maintenance, servers are replaced one at a time to avoid this unnecessary impact.
Having Issues?
Email us at support@hitrak.com or submit a Helpdesk ticket