October 29th, 2026 Partial Outage (pm)

Between approximately 3.54pm and 3.58pm on 29 October 2026, some users experienced a brief interruption while using Hitrak applications. This was a separate event from the earlier incident that day, which impacted different Hitrak customers but had the same root cause.

Microsoft Azure replaced two of the servers that run Hitrak for this customer. While the replacement servers started up, Hitrak applications may have responded slowly or not at all. Full access was restored by 3.58pm.

 

Hitrak applications such as the Admin Portal and Driver App were intermittently slow to load or unavailable for some users.

No application data was lost or compromised.

Microsoft server replacement as part of routine maintenance. Both servers were replaced at approximately the same time, leaving none available to carry the load until the replacements were running.

Microsoft replacing both servers concurrently caused unexpected disruption to users.

 

Hitrak is raising a support request with Microsoft to request that for future planned maintenance, servers are replaced one at a time to avoid this unnecessary impact.