Previous Outages and Incidents
Date & Time |
Impacted Services |
Summary of Issue |
Resolution |
|
Sept 2nd, 2024 |
Hitrak Admin Portal and Driver App (single customer only) |
A technical incident related to deployment infrastructure caused a limited disruption to Hitrak apps for a single Hitrak customer. |
Full system access was restored within 7 minutes Full incident report here.
|
|
Aug 1st, 2024 |
All Hitrak Applications (2Degrees network only) |
Customers using the 2 Degrees Broadband and Mobile networks lost connectivity to multiple Microsoft online services following an earlier Microsoft Azure outage. As a result, 2Degrees customers lost access to the Hitrak system. Hitrak remained fully operational and available to customers on other networks. |
Connectivity was restored for all impacted Hitrak users by 9.53am. Full incident report here. |