Previous Outages and Incidents

Date & Time

Impacted Services

Summary of Issue

Resolution

Oct 30th, 2025
5.45am-10.15am

Driver App
Freightmaster App
Receiver App
Fleet Tracker App

A widespread outage of Microsoft Azure cloud services temporarily prevented some users from accessing Hitrak applications.

The Admin Portal and API Gateway continued to operate normally during this period.

No Hitrak users reported issues after 10.15am.

Microsoft reported 98% accessibility to the impacted services by 12.48pm.

Full incident report here.

Sept 2nd, 2024
3.18pm-3.26pm

Admin Portal and Driver App
(single customer only)

A technical incident related to deployment infrastructure caused a limited disruption to Hitrak apps for a single Hitrak customer. 

Full system access was restored within 7 minutes. 

Full incident report here.

Aug 1st, 2024
08:25 - 09:53

All Hitrak Applications (2Degrees network only)

Customers using the 2 Degrees Broadband and Mobile networks lost connectivity to multiple Microsoft online services following an earlier Microsoft Azure outage.

As a result, 2Degrees customers lost access to the Hitrak system.  Hitrak remained fully operational and available to customers on other networks.

Connectivity was restored for all impacted Hitrak users by 9.53am.

Full incident report here.